Two layers of coverage
A roof has two failure modes: the materials can fail, and the installation can fail. Those can be covered by different paperwork. Ask what is written for your job. Either way, the number to call is (504) 285-9060.
Workmanship warranty
Covers how the roof was built — fastening, flashing, valleys, drip edge, vent boots, and tie-ins — for the term written on your job. If that term is still open and the problem is the installation, call us and we will look at it.
Manufacturer warranty
Covers defects in the product itself, such as premature wear or a finish that fails early. What a manufacturer covers, and for how long, is in that product’s warranty. We do not restate it as our own promise.
Product warranties are not a company award
Some roofing products offer longer paperwork when the whole assembly — underlayment, leak barrier, ventilation, hip and ridge — matches that product’s instructions. Whether that paperwork is available is a question for the product on your roof. We do not claim a manufacturer certification, and we do not advertise a 50-year or lifetime warranty as a Clear Home guarantee.
What's NOT a warranty event
This is the part homeowners don't always hear up front. Storm damage — hurricane, hail, tornado, wind — is not a warranty issue. It's an insurance claim. We handle insurance claims for our clients (it's one of our core services) but we want you to know which lane every problem belongs in:
- Insurance claim: hurricane wind damage, hail impact, fallen tree limbs, lightning strike, ice dam damage.
- Workmanship warranty: a leak around a flashing detail we installed, a shingle that blew off because the nail pattern was wrong, ventilation that wasn't adequate.
- Manufacturer warranty: shingles that lose granules within the first few years, a metal panel finish that chalks or fades far ahead of schedule, laminated shingles delaminating.
Filing a claim
Start with Clear Home. Call (504) 285-9060. We will look at the issue, document it, and say whether it belongs with the installation, the product warranty, or an insurance claim. The manufacturer or the insurer makes the coverage decision.
Frequently asked questions
What roof warranties does Clear Home provide? +
A roof can carry a workmanship warranty on the installation and a separate manufacturer warranty on the product. The terms are whatever is written for that job and that product. We do not publish a blanket term, a year count, or a certification that extends them.
What's the difference between a workmanship warranty and a manufacturer warranty? +
The workmanship warranty covers how we installed your roof — flashing, fastening, ventilation, underlayment, anything that comes back to installation technique. The manufacturer warranty covers the shingles or panels themselves against defects in the product. Standard manufacturer warranties run 25 to 50 years; standard workmanship warranties from non-certified contractors typically run 1 to 5 years. With our certified system installs we can extend the workmanship piece dramatically.
Are your warranties transferable if I sell the house? +
Some manufacturer warranties can transfer to a later owner. That rule is in the product paperwork, not in a company-wide promise. Ask us for the documents that came with your specific roof.
What's NOT covered by a roof warranty? +
Common exclusions across all manufacturer warranties: damage from severe weather events outside normal wear (hurricane, hail, tornado — those go through insurance, not warranty), damage from unrelated work on the roof by other parties, lack of attic ventilation that causes shingle failure, and pre-existing conditions on the structure beneath the roof. We walk you through every exclusion before installation so there are no surprises later.
How do I file a warranty claim? +
Call Clear Home first at (504) 285-9060. We will look at the leak, say whether it tracks to the installation or the product, and help file the paperwork that applies. Approval is up to the manufacturer or the insurer, not a timeline we set.
Are emergency repairs covered? +
If a covered defect causes an emergency leak — for example a manufacturing flaw in the underlayment surfaces during a storm — repair work to stop the active damage is part of the claim. Storm damage itself is not a warranty event; that's an insurance claim, and we handle both processes for you.
Need to file a warranty claim?
We handle the paperwork. You handle the rest of your day.